Shipping policy
Once an order is placed, it will take 1-2 business days for order processing. Most orders ship from our Chino, CA warehouse, though we may occasionally ship from our warehouses in Shanghai or Hong Kong.
Please account for both order processing and shipping time when placing your order.
We currently ship to Continental US, Alaska, Hawaii, US Territories and Canada. We are working hard to cover more countries in 2025.
Shipping is conducted primarily through the United States Postal Service (USPS). Alternative carriers, FedEx and United Parcel Service (UPS), are utilized as needed. Transit times are subject to regional variations.
Shipping time and rates
Standard shipping typically takes 1-5 business days within the continental United States.
Shipping to Alaska, Hawaii, US Territories and Canada may take 5-10 business days.
We are unable to ship to PO Boxes, APO/FPO addresses, or addresses without a recipient.
Please allow for additional delivery time during peak holiday periods.
Shipping options and rates
For continental US, Alaska, Hawaii and US Territories:
- USPS Ground Advantage: $5.00 and up or FREE on orders over $70.00
- USPS Priority Mail: $7.00 and up
- USPS Priority Mail Express: $20.00 and up
For Canada:
- DHL Express Worldwide $30.00 and up
- USPS Priority Mail Express: $40.00 and up
Please note: Final shipping rates and options are calculated at checkout, taking into account your delivery address, package weight, and dimensions.
Edit your order
We are unable to edit, add, or remove items once an order has been placed. If there is an issue with the order, please reach out to us within 24 hours at help@inner-serene.com and we will do our best to assist.
Tracking your order status
You can find the shipping carrier and tracking number on your order. Please use the below links to track your order shipping status.
| Carrier | Contact Number | Tracking Link |
| USPS | 1 800-275-8777 | |
| FedEx | 1 800-463-3339 | |
| UPS | 1 800-742-5877 |
Suspected lost or stolen package
Once the package(s) leave our warehouse, we cannot be held accountable for lost, stolen or misdelivered packages. If you suspect your package has been lost, stolen, or misdelivered, please contact the carrier assigned to your order. If they are unable to assist, please email us at help@inner-serene.com and we will try our best to resolve it for you.