Refund policy
All return and exchange requests must be submitted within 30 days of receiving the order. Please email us at help@inner-serene.com with your order number and receipt to request for return or exchange.
Please note that we may only accept returns and exchanges if the package box is unopened, undamaged and in its original packaging.
When your request is accepted, you will be sent detailed instructions on how and where to send your package. Items sent back to us without requesting a return first would not be accepted.
Suspected damages or defects?
If you suspect any part of your order is damaged or defective upon arrival, please email us at help@inner-serene.com with your order number and a photo and description of the damage. Please note that once the product is removed from its original protective packaging, we cannot be responsible due to potential mishandling.
Are sale items eligible for return and exchange?
All sale items are not eligible for return or exchange.
Are custom products eligible for return and exchange?
All custom products are not eligible for return or exchange.
Are batch orders eligible for return and exchange?
Batch orders that have been pre-approved are made to order and final sale. Batch orders are not eligible for returns or exchanges.
Return Shipping and Address
Please note that the carrier fee for return and exchange would not be covered by us. You would need to reach out to FedEx, UPS, or USPS for carrier fee estimation accordingly.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refund Processing Time:
Once we receive your returned package, we will email you with a receipt of acknowledgement. After the receipt, please allow 5-7 business days (depending on your payment carrier) for your refund to be processed to your account.
If you have further questions, please contact us at help@inner-serene.com.